Shipping policy

1. Scope of Application

This Shipping Policy applies to all purchases made on www.vibroacustica.com, operated by Viset SRL, with its registered office at Avenue Wellington 33, 1180 Brussels, Belgium, and company registration number 0767.544.271.

By placing an order on our website, the customer agrees to the shipping conditions described below.

2. Shipping Areas

We deliver to Belgium, Europe, and the rest of the world.

2.1 Taxes and Additional Charges Outside the EU

For orders outside the European Union, import taxes, customs duties, and other local charges may apply. These costs are not included in the product price or shipping fees. The customer is responsible for paying these additional costs.

If taxes or additional charges apply, the customer may be informed after placing their order. Viset SRL is not responsible for calculating, estimating, or informing about these costs before purchase. We recommend that the customer consults local customs authorities before placing an order.

3. Delivery Times

Estimated delivery times are as follows:

Belgium: 2 to 5 business days.

Rest of Europe: 5 to 10 business days.

Rest of the world: Delivery times vary depending on the destination country and customs clearance procedures.

These timeframes are estimates and may be affected by external factors such as weather conditions, strikes, peak seasons, or customs delays.

64. Shipping Costs

Shipping costs are automatically calculated at checkout and will be detailed before order confirmation.

The costs may vary depending on the destination, weight, and volume of the package.

4.1 Out-of-Delivery Areas

In some cases, our shipping provider may determine that the customer's address is in an out-of-delivery area. Even if the customer has already completed the payment, we may contact them later if the shipping provider requires an additional fee to deliver to the specified address. In this case, the customer may:

Provide an alternative shipping address within the delivery area.

Accept an additional charge if the shipping provider offers a delivery option with an extra cost.

Cancel the order and receive a full refund.

5. Order Tracking

Once the order has been shipped, the customer will receive an email with a tracking number, if provided by the shipping carrier.

The customer can track the shipment status through the carrier's website.

6. Delivery Issues

We are not responsible for delivery delays or issues due to:

Incorrect or incomplete addresses provided by the customer.

The recipient’s absence at the indicated address during delivery.

External factors beyond our control (strikes, weather incidents, etc.).

If an order cannot be delivered due to an issue attributable to the customer, they may request a new delivery attempt, assuming any additional costs incurred.

7. Damaged or Lost Products

If a product arrives damaged or if the package has not arrived within the estimated timeframe, the customer must contact us within 48 hours of receiving the package or the expected delivery date.

To process a claim, we require:

The order number.

Photographic evidence of the damage to the package or product (if applicable).

Proof of the delivery issue according to the carrier.

We are committed to resolving the issue as soon as possible and offering an appropriate solution (refund, reshipment, or product exchange).

8. Contact

For any inquiries regarding shipping, the customer can contact us at:

📧 Email: info@vibroacustica.com

📍 Postal Address: Avenue Wellington 33, 1180 Brussels, Belgium